Vice President of Customer Service
Company: VirtualVocations
Location: Springfield
Posted on: March 27, 2025
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Job Description:
A company is looking for a Vertical Group Vice President of
Customer Service.
Key Responsibilities
Develop and execute operational strategies to enhance customer
satisfaction and loyalty
Oversee customer service operations and implement strategies
aligned with organizational goals
Manage hardware deployment and establish effective onboarding
processes for customers
Required Qualifications
Bachelor's degree in Business, Operations Management, or a related
field
8+ years of experience in operations leadership roles, preferably
in a software or technology-driven environment
Experience overseeing customer experience functions such as support
and onboarding
Proven experience leading cross-functional teams and fostering
customer-focused cultures
Financial acumen with experience managing budgets and P&L
responsibilities
Keywords: VirtualVocations, Springfield , Vice President of Customer Service, Hospitality & Tourism , Springfield, Massachusetts
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