Sr. Manager, Account Management
Company: Comcast Corporation
Location: Fairfield
Posted on: October 7, 2024
Job Description:
FreeWheel, a Comcast company, provides comprehensive ad
platforms for publishers, advertisers, and media buyers. Powered by
premium video content, robust data, and advanced technology, we're
making it easier for buyers and sellers to transact across all
screens, data types, and sales channels. As a global company, we
have offices in nine countries and can insert advertisements around
the world.Job SummaryResponsible for managing a teams of sales
account managers across our Publisher business including
programmers, distributors and resellers. Lead for your pod and book
of business responsible for overall day to day operational health
if these strategic relationships across our full product suite.
-Participate in cross-functional strategic company initiatives
acting as a representative for the full account management
function. Creates account service management procedures to ensure
consistent methods for supporting customers and to ensure high
quality and responsiveness. -Maintain executive summaries for each
client for team senior leadership and act as an escalation path
when needed. -Monitor overall performance of account managers as
well as customer satisfaction. - Ensure operational plans are
aligned with business objectives. Contribute to functional strategy
development. Has a greater degree of impact on business results,
and typically manages development and coaching of your pod.Job
DescriptionCore Responsibilities
- Manages, trains, and develops a sales team, including
developing career growth plans and performance goals.
- Responsible for hitting revenue targets for book-of-business
(assigned accounts to themselves and their team).
- Develops presentations and other collateral materials that will
position the Company as a team strategically internally.
- Provides account management representation in cross-functional
workstreams, GTMs, pilots,etc.
- Coordinate product comms distribution, track client adoption or
new products and features, and manage release comms
- Attends meetings and presentations with key clients,
proactively communicate with existing and potential clients about
our products value prop
- Develops relationships with executive stakeholders at key
accounts within book of business.
- Develops internal processes to streamline internal and external
activities.
- Participates in planning with finance, operations, and strategy
teams for book of business.
- Provides insight into customer challenges, needs, and
opportunities to cross-functional stakeholders including product,
marketing, engineering, customer success, and sales
leadership.
- Works cross-functionally to develop go-to-market strategies and
drive initiatives.
- Serves as an escalation point for key customer issues around
products and services
- Represents company at industry events.
- Self starter who takes initiative to support not just their
team pod but the broader AM organization and revenue team
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System a way of working
that brings more employee and customer feedback into the company by
joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer: This information has been designed to
indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications.Comcast is proud to be an equal
opportunity workplace. We will consider all qualified applicants
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, genetic information, or any other basis protected
by applicable law.Skills:Account Management; Digital Advertising;
Results-Oriented; People Management; Customer Satisfaction;
Business ResultsSalary:Primary Location Pay Range: $142,103.04 -
$213,154.56Comcast intends to offer the selected candidate base pay
within this range, dependent on job-related, non-discriminatory
factors such as experience. The application window is 30 days from
the date job is posted, unless the number of applicants requires it
to close sooner or later.Targeted Commission: $57,000Our sales
compensation programs offer the potential for significant upside
above targeted earnings for those who overachieve their sales
targets.Additionally, Comcast provides best-in-class Benefits to
eligible employees. We believe that benefits should connect you to
the support you need when it matters most, and should help you care
for those who matter most. That's why we provide an array of
options, expert guidance and always-on tools, that are personalized
to meet the needs of your reality - to help support you physically,
financially and emotionally through the big milestones and in your
everyday life. Please visit the on our careers site for more
details.EducationBachelor's DegreeWhile possessing the stated
degree is preferred, Comcast also may consider applicants who hold
some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience7-10 Years
Keywords: Comcast Corporation, Springfield , Sr. Manager, Account Management, Executive , Fairfield, Massachusetts
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