BRANCH MANAGER
Company: Key Bank
Location: Albany
Posted on: October 11, 2024
Job Description:
Location: 561 New Scotland Avenue - Albany, New York 12208 Job
Summary
Be a problem solver, trusted advisor, and partner to the people and
businesses in our Key Bank communities. The Branch Manager builds,
coaches, develops, leads, and motivates a team that is capable of
providing excellent client service in all interactions, analyzing
clients' needs, and recommending financial solutions that help Key
clients achieve confidence in their financial wellness and achieve
their goals. The Branch Manager is accountable for branch
operations and compliance by providing direction and guidance to
branch team on operational/regulatory procedures, ensuring
compliance with operational, security, audit procedures, and timely
completion of branch operational tasks. The Branch Manager leads
his/her team through consistent execution of the Branch Playbook to
deliver on Branch Goals. The Branch Manager has a strong focus on
acquiring and growing small business relationships and will serve
as a market leader in the local community and/or designated
business area. At KeyBank, we believe it's our opportunity and our
privilege to help our clients move forward in their financial
journey. We take pride in serving our clients and making them feel
that no bank will fight harder for them.
Responsibilities
- Embodies a strong client experience culture, being present with
every client and teammate and realizing the impact we can have on
their day, personally, professionally, and financially
- Engages in outside calling to small business clients in and
around the community delivering the full depth and breadth of
products and services Key offers; Develop centers of influence and
networks in the community to identify prospective client referrals
with a strong focus on Small Business
- Accountable for growing the business through retention,
expansion, and acquisition tactics, and for leading Branch team to
success in attaining activity, behavior, and outcome expectations
as well as achieving individual expectations.
- Leads and develops the branch team, ensuring understanding of
Key's products and services, Key's sales and service process and
the competitive landscape, while instilling Key's vision and values
with branch team
- Facilitate strong partnerships within branch team and with line
of business partners, focusing on client acquisition and deepening
the relationship of current clients; effectively manage internal
and external COIs
- Responsible for managing, staffing, and scheduling all direct
report work schedules within the branch, including
recruiting/identifying talent, interviewing, selecting the branch
team, and successfully onboarding and training new teammates
- Deliver a consistent, disciplined coaching and performance
management process by observational coaching, joint sales calls,
growth and development, utilization of training tools, all
leveraging our culture of reward and recognition
- Provide guidance and direction to branch team to ensure
compliance of regulatory, security and internal controls, which
includes timely completion of all branch operations tasks
- Performs other duties as assigned; duties, responsibilities
and/or activities may change or new ones may be assigned at any
time with or without notice
- Complies with all KeyBank policies and procedures, including
without limitation, acting professionally at all times, conducting
business ethically, avoiding conflicts of interest, and acting in
the best interests of Key's clients and Key.
Education Qualifications
- High School Diploma GED, or equivalent experience (required)
or
- Bachelor's Degree (preferred)
Experience Qualifications
- 3+ years Experience in a sales capacity with a demonstrated
ability to lead and coach a successful sales team.
(required)
- 3+ years Demonstrated small business deposit/credit experience
and familiarity with small business operations (required)
- General understanding of financial statements and concepts
(required)
- Demonstrated understanding of consumer credit including loan to
value, debt to income and credit reports
(required)
- Demonstrated ability to leverage Centers of Influence (COIs) to
further promote business
(required)
- Demonstrated experience with influencing business partners, as
this role will require significant influence of partners such as
Key Investment Services, Mortgage and Business Banking sales
professionals
(required)
- Demonstrated ability to effectively communicate and possess
strong public speaking skills
(required)
Licenses and Certifications
- Notary License (preferred)
Tactical Skills
- Lead by example and ensure consistent delivery of distinctive
service for all clients; Develop the skills and confidences
required of a high-performing team and profitably grow the business
through enduring client relationships
- Is knowledgeable about the client's accounts and business with
the bank and uses sound judgment with customers and
transactions
- Leads Branch sales team with a proactive client focus with
preset appointments and quality conversations leading to
recommendations that support clients' financial wellness goals,
leveraging system generated lead lists, walk ins, and professional
contacts
- Champions and fosters a culture that embraces change and
continuous improvement and aligns change initiatives with the best
of present organizational values, strategic intent, and practices;
keeps focus on the desired end state while acknowledging the human
impact
- Strong work ethic and high level of integrity
- Excellent Time management skills with ability to lead team
through multiple priorities
Personal Skills
- Adaptability
- Collaboration
- Critical Thinking
- Decision Making
- Emotional Intelligence
Practical Skills
- Business Acumen
- Oral & Written Communication
- Risk Management
- Storytelling
- Change Navigation
Core Competencies
All KeyBank employees are expected to
demonstrate Key's Values and sustain proficiency in identified
Leadership Competencies.
Physical Demands
- Consumer Retail Management - Ability to communicate face to
face and on the phone with clients, frequent use of hands to
manipulate/grasp objects, occasional bending and lifting from floor
height, frequent lifting of 1 - 10 lbs., occasional lifting of up
to 30 lbs.
Travel
- Occasional travel to include overnight stay.
Driving Requirements
- Ability to routinely and frequently operate a motor vehicle
with a valid driver's license. COMPENSATION AND BENEFITS This
position is eligible to earn a base salary in the range of $67000
to $101000 annually depending on location and job-related factors
such as level of experience. Compensation for this role also
includes eligibility for short-term incentive compensation and
deferred incentive compensation subject to individual and company
performance. Please click here for a list of benefits for which
this position is eligible. Job Posting Expiration Date: 12/25/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer
committed to building a diverse, equitable and inclusive culture.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status or
other protected category. Qualified individuals with disabilities
or disabled veterans who are unable or limited in their ability to
apply on this site may request reasonable accommodations by
emailing HR_Compliance@keybank.com.
Keywords: Key Bank, Springfield , BRANCH MANAGER, Executive , Albany, Massachusetts
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