Senior Manager, Care and Enrichment
Company: Joveo CPA - ASPCA (A)
Location: Pawling
Posted on: October 24, 2024
Job Description:
Summary:Are you an adaptable and skilled people manager who is
passionate about optimizing the welfare of shelter animals? Do you
thrive in a dynamic and complex environment, where colleagues work
together to continually advance our field? Do you love to
collaborate with colleagues in other areas of expertise, coming
together to help animals in need? If so, the role of Senior
Manager, Care and Enrichment at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) in Pawling, New York might
be the perfect role for you! - - -The Senior Manager is an integral
member of the operations leadership team and facilitates deep
engagement in the mission of the ASPCA by overseeing daily
operations and providing supervision, coaching, and developmental
support for all Care and Enrichment Technicians at the R&R
Center. The ideal candidate for this this role values collaboration
across teams and continually strives to create and maintain a
positive work culture in which animals benefit from the harmonious
exchange of information and ideas across shelter operations,
shelter medicine, and animal behavior. - -The Care and Enrichment
team is responsible for providing for the daily needs of the
animals housed at the R&R Center and for ensuring smooth and
efficient animal care operations. The team works together, using
low-stress handling and husbandry techniques, to ensure all animals
have appropriate safe, clean, comfortable housing, including
transport housing, and access to enriching experiences. Care and
Enrichment closely monitors the population for signs of medical and
behavioral change, communicating across teams on the status of each
animal in a timely manner. - - -Recovery & Rehabilitation Center
Overview & Upcoming Launch -The R&R Center, currently under
construction in Pawling, NY, will be a unique program dedicated to
providing integrated sheltering, behavioral, and medical care for
canine victims of cruelty rescued through the ASPCA's partnership
with the NYPD. The R&R Center team will work closely with ASPCA
teams in New York City, including the Animal Recovery Center (ARC),
the Animal Hospital (AAH), the Canine Annex for Recovery and
Enrichment (CARE), and the Adoption Center. - - -The target start
date for this position will be January 13, 2025. The role will
begin remotely and report to the R&R Center in Pawling, NY
around May 2025. -Responsibilities:Responsibilities include, but
are not limited to: - -Shelter Operations (50%) - -
- Collaborate with medical and behavioral leadership to
continually evaluate the shelter population, ensuring animal
welfare objectives are met -
- Oversee the Care and Enrichment team's monitoring systems to
help maintain the medical and behavioral health of shelter animals
-
- Ensure proper daily care and adherence to nutrition,
sanitation, infectious disease-prevention, and behavioral protocols
established by the ASPCA's Shelter Medicine Services Team and
Behavioral Sciences Team (BST) -
- Oversee the implementation of a robust enrichment program;
collaborate and receive guidance from behavior and medical
leadership to develop the program and measure efficacy; ensure
smooth integration into daily care flow and lead ongoing program
maintenance - - -
- Provide a safe and compassionate environment for animals in our
care, our staff, and volunteers by using low-stress handling
techniques -
- Ensure that all team members have received training and
mastered the skills to handle in a low stress manner, and that they
implement these handling techniques consistently in all their
interactions with animals. -
- Lead the ongoing development and refinement of daily care and
enrichment SOPs, collaborating across areas to orchestrate a yearly
review and ensuring a cohesive Center-wide SOP package - -
- Collaborate continuously with behavior and medical teams,
communicating clearly within and between teams to ensure
consistent, efficient care - -
- Work with Senior Managers to determine appropriate roles and
expectations for volunteers -
- Provide guidance and supervision to volunteers as needed, while
communicating respect and gratitude for volunteer support -
- Lead collection of sheltering information necessary to support
animal placements in foster and adoptive homes -
- Work across teams to choreograph animal movement into, through,
and out of the shelter in a seamless and low-stress manner - -
- Provide information about budgetary needs as part of yearly
planning process -
- Work with the Manager, Administration to meticulously track
expenses and order approved supplies, ensuring shelter needs are
consistently met -
- Collaborate with other ASPCA departments, prioritizing
alignment in operations practices - - -People Management (25%) -
- Manage and supervise three Managers, Care and Enrichment;
provide management coaching, ensuring aligned support and
expectation setting -
- Oversee the work of the entire Care and Enrichment team -
- Maintain a fully staffed team, hiring and onboarding new
Managers and Care and Enrichment Technicians as necessary -
- Serve as facilitator and mediator for Care and Enrichment Team
conflict-resolution discussions -
- Ensure that all team members have received training and
mastered the skills to handle in a low stress manner, and that they
implement these handling techniques consistently in all their
interactions with animals -
- Develop and implement annual professional development plans for
each direct report, leveraging tools provided by the ASPCA -
- Provide continual support, coaching, and feedback to all direct
reports, conducting regularly scheduled one-on-one meetings to
provide excellent managerial support -
- Conduct bi-annual skip-level meetings with CETs -
- Address and report performance concerns appropriately -
- Conduct regular trainings and refresher courses for team
members - -
- Guide and motivate staff to ensure an appropriate work-life
balance - -Program Development and Maintenance (25%) -
- In collaboration with Behavior and Medical teams, research and
develop best practices in sheltering, enrichment and animal
care/handling -
- Continually solicit feedback on care and enrichment from
colleagues across areas and direct reports to foster an environment
of continuous improvement, submitting ideas to the Senior Director,
Operations for consideration - -
- Serve as a critical voice on the R&R Center leadership
team, collaborating closely with other leads to strategize about
team growth, hone communication, foster ongoing healthy team
culture, and keep operations running smoothly -
- Contribute to yearly strategic planning, under the direction of
the Senior Director, Operations -
- Work across areas to provide consistent messaging for R&R
Center team members; field questions about outcome decisions,
organization wide policies and procedures, and leadership team
decisions -
- Attend workshops for animal welfare professionals to expand the
sheltering, rehabilitation and recovery work of the ASPCA; share
learning with the entire Care and Enrichment team upon return -
- Collaborate with the Learning Lab and serve as a Subject Matter
Expert for the development of new modules, offer consultation for
partners and participate in future Learning Lab Retreats -
-Exemplifies the ASPCA's Core Values: -
- Has Commitment and dedication to improving the lives of animals
-
- Demonstrates Ownership and feels responsible for outcomes -
- Believes in Team - that we are stronger together -
- Seeks to Elevate others and reimagine what is possible -
- Focuses on Impact, specifically making change for animals - -
-Education and Work Experience: -
- High School Diploma or GED required, B.S. or B.A. preferred -
- Minimum of 2 years of management experience; 3 or more strongly
preferred -
- Minimum of 3 years of experience working in an animal shelter
performing direct care work -
- Fear Free - Shelter Program certification required or completed
within 60 days of hire -
- Low Stress Handling - University Silver-Level certification is
required within six months of hire - -Qualifications: -
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating a safe driving history -
- Able to travel at least once per quarter to transport animals,
liaise with placement partner organizations or deploy to provide
support in the field or temporary shelter environment -
- Able to tolerate seeing animals suffering from extreme fear,
anxiety, and/or arousal on a daily basis - -
- Must feel comfortable participating in humane euthanasia
decisions and procedures, as needed - -
- Available to regularly work 4 or 5 days per week, including
weekends, and available to work a flexible schedule when needed
including days, evenings, weekends, and holidays -
- Ability and willingness to travel up to 10% of the time -
- Highly effective people- and team-management abilities; can
artfully flex management style to best support diverse individuals
-
- Strong coaching abilities -
- Good team player; a "people person" who enjoys and excels at
collaboration -
- Superior problem-solving abilities; likes to find solutions
when facing challenges -
- Ability to thrive in a fast-paced environment - -
- Flexible; can easily adapt to changes to plans/protocols and
help others do the same -
- Able to lift and carry up to 50 pounds -
- Able to work standing for 8 or more hours and bend, crouch,
kneel and move freely to perform responsibilities that include
handling potentially dangerous animals in stressful conditions -
- Able to work in physically challenging conditions and able to
wear appropriate protective gear, including a protective mask; job
responsibilities may entail exposure to chemical and biological
hazards, such as feces and blood, exposure to sharp objects,
working in noisy environments and working in areas with uneven, wet
and slippery surfaces -
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus - -Compensation
and Benefits: -The applicable target hiring range for this remote
role is based on where the employee works, which for remote roles
is the employee's primary location of residence, and its respective
cost of labor. We have organized the U.S. varying costs of labor
index into three geographic zones. As a point of reference, below,
we have included our ASPCA locations by geographic zone to
illustrate what the hiring range would be in each of the following
areas. - -Starting pay for the successful applicant will depend on
a variety of factors, including but not limited to education,
training, experience, location, business needs, internal equity,
market demands or budgeted amount for the role. The target hiring
range is for new hire offers only, and staff compensation may
increase beyond the maximum hiring range based on performance over
time. The maximum of the hiring range is reserved for candidates
with the highest qualifications and relevant experience. The
expected hiring salary ranges for this role are set forth below and
may be modified in the future. - - -
- Zone 1 (For example, Asheville, NC; Champaign, IL; Columbus,
OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS;
Union, MO; Weaverville, NC): $73,000-$77,000 -
- Zone 2 (For example, Los Angeles, CA): $80,000-$85,000 -
- Zone 3 (For example, New York, NY): $88,000-$93,000 -For remote
positions, you can view which zone applies to you based on your
location. For questions regarding other locations not found on the
list, please send an email to for more information. - - - - -For
more information on our benefits offerings, . - -Stay Connected -
Join Our Talent Community -If you are interested in joining our
team but do not see a position listed that fits your experience or
interests, please join our to stay connected to future
opportunities with the ASPCA. -Qualifications:See above for
qualifications details. - -Language:EnglishEducation and Work
Experience:High School Diploma - -Our EEO Policy:The ASPCA is an
Equal Employment Opportunity employer. - All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, national origin, ancestry, gender,
gender identity or expression, age, marital or domestic partner
status, citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances.Applicants with disabilities may be
entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. -
A reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. - Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process.Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, - or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances.ASPCA is an
Equal Opportunity Employer (M/F/D/V).About Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: Joveo CPA - ASPCA (A), Springfield , Senior Manager, Care and Enrichment, Executive , Pawling, Massachusetts
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