Digital Customer Success Manager

Company: LogRocket, Inc
Location: Boston
Posted on: November 6, 2024

Job Description:

About LogRocketFounded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering offer a taste of that.Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.About You:

• 1+ years experience in Sales or Sales Development, or Customer Success experience
• Ability to manage and maintain a high volume of customers
• Experience owning onboarding, retention/churn, renewals, and upsells
• You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
• Proactively act as an advisor to customers to ensure they're adopting, leveraging, and getting value from your solution through multiple champions across teams
• Partner with Account Managers to expand relationships across teams and applications that grow revenue and expand executive relationships
• You have a strong track record of consistently achieving over goal
• A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings.
• Partner with the sales team to ensure a smooth transition and onboarding experience.
• Collaborate cross-functionally with internal teams such as engineering, sales, account management, product, and support
• A strong communicator with excellent attention to detail
• Interested in getting a foot into the CS world with growth opportunities
• Love for start-ups is a must!Benefits & Perks
  • Extensive health, dental, and vision benefits
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Three months of fully-paid parental leave to any employee welcoming a child into their home
  • 401k and commuter benefits
  • Generous stock options - we all get to own a piece of what we're building
  • Regular team outings and activities
  • Flexible working hours and location
  • Monthly employee gifts
  • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)Even if you don't meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we're happy to chat with folks from non-traditional backgrounds for our open roles.LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Keywords: LogRocket, Inc, Springfield , Digital Customer Success Manager, Executive , Boston, Massachusetts