RV Service Manager
Company: Blue Compass RV
Location: Latham
Posted on: November 7, 2024
Job Description:
Start your journey with Blue Compass RV as we are seeking an RV
Service Manager to join our team.
THE ROLE: The RV Service Manager is responsible for overseeing the
day-to-day operations of the service department in an RV dealership
or service center. This role involves managing service staff,
ensuring high-quality customer service, maintaining service
records, and coordinating repair and maintenance services for
recreational vehicles (RVs). The RV Service Manager aims to achieve
customer satisfaction, efficient service operations, and
profitability.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing
RV Company with more than 100+ RV dealerships across the country!
We staff each dealership with the best people in the business. We
are known for the great care we take with customers and associates
alike. You are not just an employee with our company, you are
family. We invest in our employees with our training and
development programs and want to see you advance in your career
with us.
COMPENSATION: $100k-$150k
OUR BENEFITS
- Medical, dental, vision, disability, FSAs, and life insurance
- Paid Time Off and paid holidays
- 401K
- Gas Discount
- Pet Insurance
- 5-day work week
- Gas Discount
- Employee Assistance Program
- Training and Development Programs
- Referral Program
- Legal Coverage
- Identity Theft Protection
- And so much more---.WHAT WE ARE LOOKING FOR:
- Supervise and coordinate the activities of service technicians,
mechanics, and support staff.
- Schedule and assign work to ensure efficient workflow and
timely completion of service orders.
- Monitor service department performance metrics and implement
strategies for improvement.
- Interact with customers to understand their service needs and
provide estimates and timelines.
- Address customer inquiries, concerns, and complaints promptly
and professionally.
- Ensure a high level of customer satisfaction by maintaining
quality standards and service excellence.
- Recruit, hire, train, and evaluate service department
personnel.
- Conduct regular training sessions to keep staff updated on the
latest RV technologies and service techniques.
- Foster a positive work environment and promote teamwork and
continuous improvement.
- Oversee the inspection, diagnosis, repair, and maintenance of
RVs, including engines, systems, and components.
- Ensure all service work meets manufacturer and industry
standards.
- Maintain accurate service records, including work orders, parts
used, and labor hours.
- Manage inventory of parts and supplies to ensure availability
for service jobs.
- Maintain service tools and equipment, ensuring they are in good
working condition and properly calibrated.
- Implement and oversee safety procedures and protocols within
the service department.
- Prepare and manage the service department budget, controlling
costs and maximizing profitability.
- Track and analyze financial performance, including revenue,
expenses, and labor costs.
- Develop pricing strategies for services and parts to ensure
competitiveness and profitability.
- Ensure compliance with all regulatory, safety, and
environmental standards.
- Keep abreast of industry developments, technological
advancements, and regulatory changes.
- Implement and enforce company policies and procedures within
the service department.WHAT YOU CAN BRING TO THE TABLE
- High school diploma or equivalent required; associate or
bachelor's degree in automotive technology, business management, or
a related field preferred.
- Minimum of 3-5 years of experience in RV service or a related
field, with at least 2 years in a supervisory or management role.
- Strong understanding of RV systems and components, diagnostic
and repair techniques, and service software.
- Excellent communication and interpersonal skills, with a strong
focus on customer satisfaction.
- Proven ability to lead and motivate a team, manage multiple
tasks, and prioritize effectively.
- Ability to develop and manage budgets, analyze financial
reports, and implement cost control measures.
- RVDA-RVIA Service Management Certification or similar
credentials preferred.Working Conditions:
- Work is performed in a service shop environment with exposure
to various weather conditions, noise, dust, and chemicals.
- May require lifting, bending, and standing for extended
periods.
- Occasional travel to training sessions, industry events, or
off-site locations may be required.APPLY WITH US!
If you are ready for a rewarding career with competitive
compensation and benefits, and opportunities to excel and advance,
consider joining the Blue Compass RV organization. Be a part of the
best customer experience team in the RV industry... apply with us
today!
Blue Compass RV is an equal opportunity employer and maintains a
drug- and alcohol-free workplace. Some positions may require
applicants to possess a valid driver's license and have a good
driving record.
PIea5eb7c36d3e-37248-35976969
Keywords: Blue Compass RV, Springfield , RV Service Manager, Executive , Latham, Massachusetts
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