Senior Manager, Volunteers and Foster
Company: Joveo CPA - ASPCA (A)
Location: Pawling
Posted on: November 7, 2024
Job Description:
Summary:Are you passionate about helping animals in need and
eager to advance the field of animal welfare? Do you thrive in a
dynamic, complex, highly collaborative environment? If so, the role
of Senior Manager, Volunteers & Foster at the ASPCA's new Recovery
& Rehabilitation Center (R&R Center) in Pawling, NY might be
right for you! - - -The individual in this role is responsible for
developing and overseeing the R&R Center's volunteer and foster
programs. The Manager, Volunteers and Foster recruits, trains, and
continually engages those who donate their time and talent in
service of the ASPCA's mission. - -The successful candidate is an
eager community ambassador and has a genuine appreciation for those
who choose to help the R&R Center accomplish its goals. The
person in this role must be an open and ample communicator who
thrives on collaboration and is an adept coach for a people from a
variety of backgrounds. - - -Recovery & Rehabilitation Center
Overview & Upcoming Launch--- -The R&R Center in Pawling, NY,
is a unique program dedicated to providing integrated sheltering,
behavioral, and medical care for canine victims of cruelty. The
R&R Center team works closely with ASPCA teams in New York City
to help animals rescued in partnership with the NYPD. - - -This
position has a target start date of 1/13/2025 and is remote until
the facility is ready for occupancy in May of 2025, after which it
will be an in-person position based in Pawling, NY. This position
requires the incumbent to live within a commuting distance to
Pawling, NY by May 1, 2025. - - -
-Responsibilities:Responsibilities include but are not limited
to:--- -Volunteer People and Program Management (35%) -
- Develop, implement, and maintain the R&R Center's Volunteer
Program -
- Recruit, train, and engage a talented pool of volunteers from
the local community and beyond -
- Serve as the primary point of contact for volunteers -
- Arrange and assign volunteer tasks to ensure a meaningful and
enjoyable experience that lessens the load for R&R Center staff
or increases the R&R Center's capacity - -
- Schedule volunteer shifts to meet the needs of the R&R
Center, adapting quickly as the volunteer pool's availability and
the Center's needs change - -
- Encourage a sense of belonging and inclusion by working side by
side with volunteers on their tasks and by regularly alternating
work areas to be present in a variety of their daily tasks -
- Build trust and open communication between volunteers and
staff, directly and immediately addressing conflict as it arises,
and ensuring the R&R Center is a welcoming experience for
volunteers while also maintaining a high standard of performance
and behavior -
- Provide plentiful training and varied engagement opportunities
for volunteers - -
- Actively listen to volunteer suggestions and concerns,
responding quickly and meaningfully, and bringing suggestions to
relevant teams when appropriate - - -
- Monitor and evaluate volunteer performance, providing kind and
clear feedback when appropriate -
- Provide regular training for R&R Center staff to keep them
informed of volunteer policies and procedures and to provide
guidance for building strong staff-volunteer relationships - -
- Coordinate with the ASPCA's Volunteer & Foster Engagement team
as appropriate to share and receive updates, resources, and best
practices to support volunteers across the ASCPA--- - -Foster
People and Program Management (35%) -
- Develop, implement, and maintain the R&R Center's Foster
Program -
- Recruit, train, and engage an active pool of fosters willing to
bring dogs, many with medical and/or behavioral needs, into their
homes temporarily - -
- Collaborate with colleagues across all areas of the R&R
Center to match animals with appropriate foster homes, based on the
foster's capacity and the animals needs -
- Serve as primary point of contact for foster homes, providing
ongoing support -
- Gather and provide all needed foster supplies so that fosters
and the dogs they bring home are set up for success from the outset
- -
- Ensure fosters understand and adhere to direction provided by
medical and/or behavioral staff -
- Solicit regular feedback on the medical and behavioral progress
of animals in foster, providing guidance or connecting fosters to
area expert staff to address any challenges - -
- Monitor dogs' medical needs ensuring all appropriate
vaccinations and preventatives are up-to-date, and coordinating
with the veterinary team as needed -
- Facilitate communication between fosters and appropriate staff
members to maintain a steady flow of animals into foster homes, and
excellent and timely communication around medical and/or behavioral
issues - -
- Build trust and open communication between fosters and staff,
directly and immediately addressing conflict as it arises, and
ensuring the foster experience is positive and meaningful while
also maintaining high expectations for adherence to protocols - -
- Coordinate with fosters to collect photos, videos, and
additional information for treatment and placement purposes - -
- Provide volunteers and fosters with plentiful opportunities to
be mentored, coached, and to train in new skills or interest areas
- - -Administrative and Operational Duties---(30%) -
- Work with R&R Center leadership to create, review, and
update standard operating procedures and operational documents to
align with all regulatory requirements--- -
- Ensure volunteers and fosters understand and adhere to standard
operating procedures, protocols, and regulatory requirements, and
maintain accurate records of compliance activities -
- Manage volunteer and foster database, as well as volunteer and
foster materials to ensure they are current and available - -
- Gather quantitative and qualitative data to assess the
performance of the volunteer and foster programs, and to recommend
changes as needed - -
- Prepare and present monthly reports on the performance and
achievements of the volunteer and foster program to R&R Center
and Rehabilitation Services leadership - - -
- Provide ongoing recognition and plan appreciation events for
volunteers and fosters -
- Develop, implement, and maintain a variety of communication
avenues to meet the needs of R&R Center volunteers and fosters,
keeping them informed and engaged, and with full transparency
around euthanasia decisions - -
- Attend and meaningfully contribute to all relevant R&R
Center and ASPCA meetings -
- Accurately track and report time worked, time off, and
work-related expenses------ -
- Responsibly steward R&R Center assets------ - -Core Values
-Exemplifies the ASPCA's Core Values: -
- Has Commitment and dedication to improving the lives of animals
-
- Demonstrates Ownership and feels responsible for outcomes -
- Believes in Team - that we are stronger together -
- Seeks to Elevate others and reimagine what is possible -
- Focuses on Impact, specifically making change for animals -
-Requirements -Education and Work Experience -
- High School Diploma or GED required, B.S. or B.A. preferred -
- Minimum of 2 year of management experience - -
- 3 years of experience working in an animal shelter, preferably
in a hands-on animal care role -
- Experience overseeing volunteers preferred -
- CVA (Certified Volunteer Administrator) preferred - -
- Fear Free - Shelter Program certification (approximately 5
hours) required or completed within 60 days of hire--- - -Other
Requirements - -
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating safe driving--- -
- Ability and willingness to travel up to 10% of the time------ -
- Available to work a flexible schedule to meet the needs of the
program including days, evenings, weekends, and holidays------ -
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus------ -
- Excellent written and oral communication skills--- -
- Able to regularly witness animals suffering medically and/or
behaviorally--- -
- Comfortable with humane euthanasia in theory and in
practice------ -
- Displays concern for the safety and well-being of self, animals
and others, especially under stress--- -
- Fosters collaboration by creating strong connections with
colleagues at all levels and in all areas--- -
- Builds strong work relationships based on trust, respect, and
listening to understand--- -
- Freely and generously shares knowledge, skills, and expertise
with others------ -
- Demonstrates genuine interest in the thoughts, ideas, and
expertise of others------ -
- Proactively problem-solves and takes appropriate initiative to
implement solutions------ -
- Flexible; can easily adapt to changes and help others do the
same------ -
- Resilient; bounces back from difficult and disappointing
situations quickly--- -
- Strong and adaptable people manager--- -
- Artfully flexes management and coaching styles to best support
diverse individuals------ -
- Cultivates a climate in which diverse perspectives are
solicited, encouraged, valued, and respected------ -
- Ability to set a clear direction and inspire others to work
towards shared goals--- -
- Sets a high standard by leading with transparency, integrity,
honesty and strong ethical principles--- -
- Unafraid of hard conversations and approaches them openly,
quickly, and kindly------ -
- Views conflict as generative, using disagreement to drive
innovation, improve communication, clarify and articulate values,
and build stronger relationships------ -
- Values training and education for self and team, ensuring ample
access to learning opportunities------ - -Physical Requirements -
- Work takes place in a variety of environments and weather
conditions, including indoor climate-controlled spaces where it may
be noisy and outdoors where surfaces may be wet or uneven and
extreme heat, cold, or precipitation is possible - -
- Ability to sit for extended periods while working at a desk or
computer - -
- Ability to lift and carry animals (50 pounds unassisted, 100
pounds with assistance) and equipment, such as food bags, bedding,
and cleaning supplies - -
- Comfort and ability to handle and restrain animals safely and
humanely, particularly in stressful situations - - -
- Ability to work in a physically demanding environment that
requires standing, walking, bending, squatting, and/or kneeling for
extended periods of time - -
- Work involves exposure to chemical and biological hazards such
as medications, cleaning products, urine, feces, blood, and sharp
objects - - -
- Ability to wear appropriate Personal Protective Equipment,
including but not limited to disposable coveralls, respirators or
face masks, and booties -Compensation and benefits: -Starting pay
for the successful applicant will depend on a variety of factors,
including but not limited to education, training, experience,
location, business needs, internal equity, market demands or
budgeted amount for the role. The target hiring range is for new
hire offers only, and staff compensation may increase beyond the
maximum hiring range based on performance over time. The maximum of
the hiring range is reserved for candidates with the highest
qualifications and relevant experience. The expected hiring salary
range for this role is set forth below and may be modified in the
future. - - -The target hiring range for this role is $88,000 -
$93,000 -For more information on our benefits offerings, . -Stay
Connected - Join Our Talent Community -If you are interested in
joining our team but do not see a position listed that fits your
experience or interests, please join -our - -to stay connected to
future opportunities with the ASPCA. -Qualifications:See above for
qualifications details. - -Language:EnglishEducation and Work
Experience:High School Diploma - -Our EEO Policy:The ASPCA is an
Equal Employment Opportunity employer. - All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, national origin, ancestry, gender,
gender identity or expression, age, marital or domestic partner
status, citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances.Applicants with disabilities may be
entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. -
A reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. - Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process.Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, - or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances.ASPCA is an
Equal Opportunity Employer (M/F/D/V).About Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: Joveo CPA - ASPCA (A), Springfield , Senior Manager, Volunteers and Foster, Executive , Pawling, Massachusetts
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