Hotel Manager

Company: Extended Stay America
Location: Marlborough
Posted on: November 19, 2024

Job Description:

Job Description

POSITION PURPOSE AND SUMMARY

Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safe watch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

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MAJOR / KEY JOB DUTIES

Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Manage labor standards and property level expenses to achieve maximum flow-through to the bottom-line profit.

Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks

Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

Identifies and seeks out potential business in the local market. Maintains relationships with local companies and key people to increase the company's visibility within the local market.

Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.

Ensures that all guest-related issues are resolved in a manner consistent with the company's goals and objectives.

Recruits qualified applicants. Trains employees in accordance with company standards

Communicates all policies and procedures to the entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.

Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

Work to build solid client relationships in the district and with Managers and staff at each assigned hotel.

Upholds and Enforces ESH standards and policy compliance at the hotel level.

OTHER DUTIES

Adheres to federal, state and local laws employment related laws and regulations.

Performs duties in all aspects of hotel operations whenever needed.

Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.

Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.

Requirements



MINIMUM QUALIFICATIONS

Minimum three years related hospitality management experience required; 4-year degree highly preferred.

PREFERRED QUALIFICATIONS

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Ability to manage and direct staff to perform daily job tasks.

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.

Conversational Spanish would be beneficial.





BENEFITS

Keywords: Extended Stay America, Springfield , Hotel Manager, Executive , Marlborough, Massachusetts