Quality Assurance Manager

Company: NESC Staffing
Location: Andover
Posted on: April 17, 2025

Job Description:

Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns

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Administer and process RMAs from all customers as directed by management.
Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options.
Guide a team of Engineers in failure analysis of customer returns and technical report writing.
Interface with external customers and Applications Engineering on customer facing issues.
Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure
Work with factory quality and manufacturing teams to drive corrective and preventive action for external product related issues
Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs.

Bachelor's Degree in a technical discipline.
4+ years of experience in an electronics manufacturing environment in a technical role within failure analysis.

Keywords: NESC Staffing, Springfield , Quality Assurance Manager, Executive , Andover, Massachusetts