Call Center/Helpdesk Support

Location: Waltham
Posted on: October 4, 2024

Job Description:

Helpdesk Support Analyst

Location: Waltham, MA

Contract Duration: 6+ Month (Contract)

Job Description

Provides first-level technical phone support to home office staff, as well as to our advisors and their staff, on a wide range of issues and products.

Prioritizes and processes help requests to provide technical problem identification and resolution.

The ideal candidate would also meet the following requirements:

o High-level customer service skills.

o Strong ability to solve problems and find solutions.

o Excellent communication skills (phone manners, listening skills, and follow-up skills).

o Knowledge and experience with Windows XP/7/8, Microsoft Office Suite 2007/2010, TCP/IP networking.

o Mobile device support (Android, iOS, BlackBerry, Windows mobile).

o Knowledge of POP3 and SMTP protocols, including troubleshooting connectivity issues; experience in advanced MS Outlook 2007/2010 functionality and the protocols involved with connecting to an Exchange 2007 mail server a plus.

o Knowledge of Active Directory and domain environments.

o Mac experience is a plus.

To Apply:

Please send your resume to msnow@jvtadvisors.com

Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250 years of combined Technical and HR Recruiting experience.

We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.

We are dedicated to matching the right candidates to the right companies.

Keywords: , Springfield , Call Center/Helpdesk Support, IT / Software / Systems , Waltham, Massachusetts