IT Support Specialist

Company: Breas Medical AB
Location: Boston
Posted on: October 31, 2024

Job Description:

When you can't breathe, nothing else matters. That's why a career at Breas Medical matters.Our mission is to improve the quality of life and care of respiratory patients around the world through a personal commitment to innovation, quality, and customer focus.Are you our next IT Support Specialist?As IT Support Specialist at Breas Medical Inc., you will play a vital role in the Global IT department supporting users with our digital workspace, computer hardware, network infrastructure, and implementing technology solutions necessary to support future growth. You will provide support to our team members via phone, email, or in-person for hardware and software configurations and installations, as well as provide application support as needed.Main responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
• Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
• Perform preventative and routine maintenance.
• Maintain inventory of all equipment, hardware, software, and supplies.
• Collaborate with the Global IT department to ensure efficient operation of the desktop computing environment.
• Administer and resolve issues with associated end-user workstation, telecom, and networking products where required.
• Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop, networking, and telecom problems.
• Work with the Global IT Manager to determine daily/weekly priorities and troubleshoot advanced technical problems.
• Occasional emergency support and troubleshooting outside of normal work hours required.Technologies you'll be using:
  • Windows 10/11
  • Windows Server
  • Microsoft/Office 365, SharePoint Online, and Microsoft TeamsTo be successful in this job, we believe that you possess the following requirements and skills:
    • First line support to Breas Medical US.
    • Strong customer-service orientation.
    • Extensive knowledge in Windows 10/11 and Microsoft 365/Office 365 suite.
    • Excellent troubleshooting skills related to desktop computer hardware and software.
    • Knowledge in Entra ID, Windows Server, Active Directory, Microsoft Intune, SharePoint Online, remote connectivity tools, video conferencing systems, and Commercial Cloud Services (C2S) environment.
    • Technical knowledge of desktop hardware and software, including Microsoft OS, Apple iOS, and Microsoft Office applications.
    • Technical knowledge of label printers, production printers, and handheld devices.
    • Able to read and understand technical manuals, procedural documentation, and OEM guides.
    • Ability to conduct research into PC issues and products as required.
    • Strong written and oral communication skills in English.
    • Ability to present ideas in user-friendly language.To apply, please submit your resume and any other relevant materials. We look forward to hearing from you.Please note that we work with continuous recruitment.More About UsBreas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance, and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.Breas Medical employs over 300 people globally. Our solutions reach 50 countries around the world, and we manufacture our products in four countries: China, UK, Sweden, and the US.Find out more about Breas:educationbybreas.combreas.comor check out our channels on Twitter, LinkedIn, or Facebook.
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Keywords: Breas Medical AB, Springfield , IT Support Specialist, Other , Boston, Massachusetts