IT Support Specialist
Company: Thrive Behavioral Health, Inc.
Location: Warwick
Posted on: November 6, 2024
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Job Description:
Job DetailsJob Location Warwick, RI - Description
IT Support Specialist
Job Po ting
We are currently seeking an experienced and service oriented IT
Support Specialist to join our team. This position is responsible
for providing technical assistance and support to a variety of
computer hardware and software issues across the organization, as
well
supporting the company's Electronic Health Record system (EHR).
Utilizing a help desk ticketing system, the Specialist will respond
to inquiries either over the phone or in person, documenting and
resolving issues as they present.
.. .
As the first point of contact, the Specialist must have excellent
communication skills and
the ability to work independently in a fast-'-paced environment,
across several sites. The ideal candidatewiif have proven success
providing quality customer service and sound judgeme!lt, escalating
issues as required and effectively prioritizing tasks.
Responsibilities:
Deploy and service desktop technology, assess infrastructure logs,
respond to outages, manage antivirus and windows updates and assess
security concerns brought to the hefp desk by staff
Perform maintenance and installatfon ofcomputer hardware
Qualifications:
Rhode Island
Position Title: Department: Reports to:
POSITION SUMMARY:
Information Technology Support Specialist Information
Technology
Information Technology Manager
The IT Support Specialist position is responsible for providing
technical assistance and support to resolve a variety of computer
hardware and software issues across the enterprise in support of
the company's Electronic Health Record system (EHR). The Specialist
will respond to inquiries either over the phone or in person
utilizing a help desk ticketing system to dot.-ument and resolve
issues as they present.
Serving often as the first point of contact, the Specialist must be
a good communicator with the ability to work in a fast paced
environment across a variety of sites, providing quality customer
service and sound judgement, escalating issues to senior support
staff if necessary. The Specialist will also be tasked with
deploying and servicing desktop technology, assessing
infrastructure logs, responding to outages, managing antivirus and
Windows update, and assessing security concerns brought to the help
desk by staff.
MINIMUM POSITION REQUIREMENTS:
Knowledge, Skil.ls and Abilities:
Qualifications Education, Experience and Competencies:
Associates Degree or equivalent experience and training;
certifications a plus
Three years' experience monitoring a busy help desk environment
required
Experience working in a healthcare environment is preferred
Exposure to VMware; Office 365, Active Directory, VOiP
Self-motivated with a willingness to learn, and flexible to
changing priorities
Ability to successfully function With minimal supervision and
oversight
Certifications, Licenses Requirements:
Valid driver's license required or ability to obtain necessary
transportation in order to perform the responsibilities/tasks of
the job.
EEO/VET/LGBTQ+ Employer
Benefits:
All employees are considered benefit eligible if their schedule is
17.5 hours per week or more. Time-off balances are pro-rated for
part-time employees. Insurance plans remain the same regardless of
FT or PT benefit eligibility.
Thrive believes in healthy work/life balance and a friendly/family
working environment, whose values include Dignity, Respect,
Teamwork and Professional Support and Development.
Keywords: Thrive Behavioral Health, Inc., Springfield , IT Support Specialist, Other , Warwick, Massachusetts
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