Member Services Team Lead

Company: VirtualVocations
Location: Springfield
Posted on: November 9, 2024

Job Description:

A company is looking for a Team Lead, Member Services to oversee member support and assist with complex inquiries.

Key Responsibilities

Respond to phone inquiries and resolve issues using available resources
Educate staff and callers to minimize repeat inquiries and ensure issue resolution
Perform quality control on legal documents and evaluate Help Desk representatives

Required Qualifications

High School Diploma/GED or equivalent relevant work experience
A minimum of 1 year experience in a call center or related internal department
Proficiency with MS Windows and keyboard skills
Knowledge of medical terminology is a plus
Ability to work independently and collaboratively within a team

Keywords: VirtualVocations, Springfield , Member Services Team Lead, Other , Springfield, Massachusetts

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