Customer Engagement Specialist

Company: VirtualVocations
Location: Springfield
Posted on: March 23, 2025

Job Description:

A company is looking for a Remote Customer Engagement Specialist.
Key Responsibilities:

Provide technical support via phone, chat, and email regarding products and services
Perform troubleshooting and follow-up testing to resolve customer issues
Act as the primary support liaison between the company and residential customers

Required Qualifications:

High School Diploma or equivalent
Minimum of 2 years' experience in customer service, telecommunications, or technical support
Ability to work nontraditional schedules, including evenings and weekends
Must have DSL or high-speed internet service with specified minimum speeds
Ability to work independently and in a team environment

Keywords: VirtualVocations, Springfield , Customer Engagement Specialist, Other , Springfield, Massachusetts

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