Call Center Support Specialist
Company: VirtualVocations
Location: Springfield
Posted on: March 20, 2025
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Job Description:
A company is looking for a Call Center Support II.
Key Responsibilities
Provide first level phone support for end users and internal staff
of the Asset Forfeiture Program
Resolve questions or escalate issues regarding Forfeiture Systems
Suite of software applications
Record user inquiries and resolutions in the Remedy help desk
ticketing system
Required Qualifications
Experience utilizing Remedy, Microsoft Office Applications, and
Skype
Entry level experience and understanding of MIS environments
Able to triage Tier 1 incidents with customer calls
Ability to utilize BMC Remedy for service ticket information
input
Ability to work scheduled hours during core hours and late shifts
as assigned
Keywords: VirtualVocations, Springfield , Call Center Support Specialist, Other , Springfield, Massachusetts
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